Support
Help when you need it.
Email hello@vocevia.com from the address connected to your Vocevia account. Do not email passwords, phrases, account numbers, medical records, or identity documents.Last updated July 23, 2026What to include
Tell us whether the issue involves sign-in, guide setup, a viewer link, media, AI Assist, billing, Guided Setup, or deletion. Include the guide name and a screenshot with private details covered when useful.
Response targets
When self-scheduling is available, its secure link appears after both Guided Setup confirmations are accepted for delivery. Otherwise, Guided Setup scheduling requests receive a reply within one business day. General support and billing requests normally receive a reply within two business days.
Guided Setup confirmation
If the guide says your intake was saved but confirmation delivery failed, use Retry missing confirmation. Vocevia keeps the saved intake and retries only the missing email. If the delivery state needs review, email support rather than submitting a second purchase or a duplicate intake.
Emergencies
Vocevia support does not monitor trips and cannot dispatch emergency help. If someone may be in immediate danger, contact the appropriate local emergency service, travel provider, or official authority directly.