Refund and cancellation policy

Single Trip - $19.99

A full refund is available within seven days of purchase when no viewer link has been generated for the activated guide. After a viewer link is generated, requests are reviewed case by case unless applicable law requires otherwise.

Guided Setup - $99 retail or $79 Fruglar upgrade

The same service refund terms apply to the $99 retail Guided Setup and the $79 upgrade offered to eligible Fruglar customers. A full refund is available before the guided session is held. Please give at least 24 hours notice to cancel or reschedule. A saved intake, scheduling confirmation, or delivered email alone does not mean the session was fulfilled.

After the session is marked fulfilled, the service fee is nonrefundable, but we will work to correct a setup problem that we caused. Refunding the $79 upgrade refunds the setup service only; it does not create, extend, replace, or refund the Single Trip benefit included with the related Fruglar booking.

Existing Monthly subscriptions

If Monthly is available in your account and you subscribe, it may be canceled before the next renewal from Stripe billing management. Access for up to two Monthly-funded, traveler-owned guides continues through the confirmed paid period, then deactivates unless another valid entitlement is applied. Private drafts and archived guides are retained. Partial-month refunds are not provided unless required by law or stated at purchase.

Payment disputes

Please contact us before opening a payment dispute so we can investigate promptly. Refunded or disputed purchases may deactivate the associated guide and its viewer links.