Privacy, in plain language.

Who operates Vocevia

Vocevia is operated by Primpulsive LLC. Questions or privacy requests can be sent to hello@vocevia.com.

Information we collect

We collect account details, guide ownership and sharing records, trip and contact information you choose to add, uploaded video or audio, support communications, and technical records needed to secure and operate the service.

• Account information such as email address and sign-in events.
• Guide content such as itinerary details, contacts, instructions, and record-location pointers.
• Payment and order status from Stripe. Vocevia does not receive full card numbers.
• Usage and security records such as rate-limit counters, webhook events, and viewer-link activity.

Protected written sections

Urgent Information and Final Vault written content is encrypted in your browser before upload using phrase-derived keys. Vocevia stores the resulting ciphertext and phrase-derived access tokens, not the plaintext unlock phrase.

Uploaded video and audio is access-controlled by the guide link, phrase token, role path, and Final Vault time gate where applicable. The media bytes themselves are not end-to-end encrypted. Do not record passwords, PINs, account numbers, or recovery codes in media.

Fruglar Travel booking benefits

When Fruglar confirms your travel booking, Fruglar sends Vocevia the customer email and booking reference needed to issue the included Single Trip activation through a private claim link. Vocevia uses the email to deliver and verify the claim. The claim record stores protected hashes of the email and booking reference rather than the original values.

Fruglar does not send your itinerary or other booking details into your Vocevia guide. You decide what trip information to add after signing in to Vocevia.

AI Assist

AI Assist runs only after you choose it and confirm that the pasted text may be sent to Vocevia's AI provider for organization. You review every suggestion before it is added to the guide.

Remove credentials, account numbers, policy identifiers, medical record numbers, and other secrets before using AI Assist. Provider processing is governed by the provider settings and terms in effect when the request is made.

Service providers

Vocevia uses Supabase for accounts and structured records, Netlify for hosting, server functions, and guide media storage, Stripe for payments, Resend for transactional email, and an AI model provider through Netlify AI Gateway when you use AI Assist.

Retention and deletion

Active guides remain until you delete them or the account is closed. Deleting a guide revokes its viewer links and removes the active shared plan, protected vault copy, and uploaded guide media. Limited billing, fraud-prevention, and transaction records may be retained where required for legal, accounting, dispute, and security purposes.

Infrastructure backups and provider logs may age out according to provider retention schedules. Contact hello@vocevia.com for an account-level access or deletion request.

Your choices

You control what is placed in a guide, who receives a viewer link or phrase, and when a viewer link is revoked. You can export private setup from the guide and delete the shared guide from Save & Share.